While we may be the face you see at The Sheridan House Inn, our true guest experience is only made possible because of a team working diligently behind-the-scenes pulling it all together. Their hard work does not go unnoticed by our discerning guests who often say they “felt like the first person to ever stay in that room.” Meet Team Sheridan:
Mark and Debbie Santy – Innkeepers and Owners
On March 1, 2018, we purchased The Sheridan House Inn from Nick & Claire Kirby, who had lovingly renovated this secluded, upscale, and child-free bed and breakfast. We have continued what they began, providing lodging for adult-only vacations and weekend getaways in Northern Arizona. From the moment we saw it, we fell in love with this special place in the pines above the chaos of Route 66 in Williams and away from, yet close by to some of the greatest natural attractions in the world, including the majestic Grand Canyon.
So, how did two non-risk taking corporate types from Denver, Colorado – an engineer who loves to cook/entertain and an administrator who enjoys putting together events/activities – decide to give up their comfortable lives and careers to purchase a bed and breakfast in Northern Arizona? It had been our desire to own a business together for years, but risky ventures were not anything we ever felt comfortable with. However, we believe this is our calling, as the B&B dream just wouldn’t go away even after a number of years of putting it aside out of fear of the unknown. We were diligent in preparing in the meantime – taking seminars, staying at B&Bs, hiring consultants to assist in the process, and searching for the right opportunity. It was during our “State of our Marriage” weekend (a program we developed after having completed a national certification as marriage mentors), on our anniversary in July of 2017, that we decided we needed to take this leap of faith and follow our dream, or give it up and stay in our corporate positions until retirement; after all, our kids are grown and independent, and we aren’t getting any younger! This commitment opened doors that led us to The Sheridan House Inn. We are blessed to be here and thrilled to call this our home. We plan to pass these blessings on in everything we do here, every decision we make and every guest who comes through our doors. We welcome all and hope that you enter as our guest but leave as our friend.
We have many ideas and plans for The Sheridan House Inn, all with the intent of making your stay more enjoyable, your trip planning easier, and to do whatever we can to give you an experience you will remember forever. We believe this is the perfect place to refresh the soul, rekindle a relationship, and to see some of the earth’s greatest treasures while being pampered. We look forward to meeting YOU and other travelers from throughout the world, as we have made The Sheridan House Inn our own. “A journey of a thousand miles starts with a single step” – Lao Tzu. Our single step brought us to this place, and we hope it does for you, too. We look forward to meeting you.
Jesse James – Official Greeter
We are sad to announce that Cody the Collie, a gentle soul who loved every guest and was equally loved by every guest, left us much too soon in February of 2020 from lymphoma. We have made a little montage of his much too short life, which you can view: Cody’s life in pictures .
However, every inn needs a dog, so we’d like to introduce Jesse James, a collie puppy who joined our team April 3rd, continuing in Cody’s footsteps and legacy. Jesse is around during check-in and check-out times in the common areas, but naps during breakfast and is not allowed in any of the guest rooms. If you would rather not have him in public areas while you are our guest, just let us know.
Cassie Santy – Assistant to the Innkeepers
Cassie is Mark and Debbie’s daughter who moved here in March of 2019 after living and working in various parts of the world the past few years. She brings a younger perspective to managing the inn, a wealth of knowledge after obtaining her business degree, and experience in tourism while working in Hawaii. She’s involved in a variety of roles of inn operations, including assisting with breakfast, purchasing, finance, and special events. She helped get new services off the ground during her short time here. She has also begun a healthy meal service business for Williams residents, as she is an amazing cook who wants others to benefit from a clean-eating lifestyle as she has. She enjoys her time off exploring the area and working out at the local gym. Cassie plans to attend grad school in the future to study trauma and abuse counseling, but for now we are happy to have her here.
Michelle Mackay – Lead Housekeeper
Michelle lives in Williams with her husband and family. She is a mother of 4 daughters who keep her very busy, grandmother of 3 boys, and is devoted to her family. They are as devoted to her, and we can see why. We’ve never met anyone so positive and full of life – it’s contagious as everyone loves being around her. She is also quite a multi-tasker who keeps this place continually organized, knows exactly what needs to be done and completes it all with a smile. She is here most weekdays and occasional weekends managing the housekeeping staff, cleaning, doing laundry and organizing supplies to make it all run smoothly. She also takes care of the property and Cody when we get away every now and then. Michelle has been with The Sheridan House Inn since 2016, and we are grateful she chose to stay on with us “newbies.”
Rachel Daly – Breakfast Assistant, 2nd Lead Housekeeper
Rachel joined us in August of 2018 and quickly became a loyal and valuable team member. What we love about Rachel is that she never shows stress but is just steady and consistent even when things around her get chaotic. She’s our rock. Rachel literally does it all here; as a weekend Lead Housekeeper, managing the staff and the endless laundry, and you’ll also find her many days in the kitchen as an integral part of our breakfast service. She works 5 days a week, while still juggling upcoming wedding plans and her favorite role as the mother of 2 toddlers and a teenager. She loves taking her kids on adventures and lives in Parks, AZ with her family.
Kascyanna Lowe – Breakfast Assistant and Housekeeper
Kascyanna (Kasi) graduated from Williams High School in 2018 and is taking classes at Coconino Community College in Flagstaff this year. She started with us in June of 2018, and we are thrilled that she was able to continue with “Team Sheridan” this year, as she’s still living in Williams with her family. We’ve never seen a teenager with a work ethic like this young woman has, and her energy is boundless – none of us knows how she gets so much done, but we love her for it. You’ll often see her smiling face at breakfast, but she also cleans guest rooms and makes the property sparkle. She also works the Polar Express during the holidays. When not in school or working, she can be found volunteering, hanging with friends or spending time with her family.
Tricia Clark – Breakfast Assistant and Housekeeper
Tricia is the mother of 2 young adult daughters and has lived in the Williams area for many years. She joined our team in February of this year after having been a cook at the Williams Senior Center and having worked in the cafeteria in the schools. You’ll find her here keeping our rooms sparkling clean and helping with our breakfast service. Tricia loves to volunteer her time helping at church events or spending time with her family. We welcome her to Team Sheridan.
Brandalyn Mcmenamin – Housekeeper
Brandalyn is a freshman at Williams High School, and she is one of those rare teens who likes things clean and helps us when needed to clean guest rooms. She joined our team in May of 2019.