While the Innkeepers may be the face you see at the Sheridan House Inn, our true guest experience is only made possible because of a team working diligently behind-the-scenes pulling it all together. Their hard work does not go unnoticed by our discerning guests who often say they “felt like the first person to ever stay in that room.” Meet Team Sheridan:
Mark and Debbie Santy – Innkeepers and Owners
On March 1, 2018, we purchased the Sheridan House Inn from Nick & Claire Kirby, who had lovingly renovated this secluded, upscale, and child-free bed and breakfast. We have continued what they began, providing lodging for adult-only vacations and weekend getaways in Northern Arizona. From the moment we saw it, we fell in love with this special place in the pines above the chaos of Route 66 in Williams and away from, yet close by to some of the greatest natural attractions in the world, including the majestic Grand Canyon.
So, how did two non-risk taking corporate types from Denver, Colorado – an engineer who loves to cook/entertain and an administrator who enjoys putting together events/activities – decide to give up their comfortable lives and careers to purchase a bed and breakfast in Northern Arizona? It had been our desire to own a business together for years, but risky ventures were not anything we ever felt comfortable with. However, we believe this is our calling, as the B&B dream just wouldn’t go away even after a number of years of putting it aside out of fear of the unknown. We were diligent in preparing in the meantime – taking seminars, staying at B&Bs, hiring consultants to assist in the process, and searching for the right opportunity. It was during our “State of our Marriage” weekend (a program we developed after having completed a national certification as marriage mentors), on our anniversary in July of 2017, that we decided we needed to take this leap of faith and follow our dream, or give it up and stay in our corporate positions until retirement; after all, our kids are grown and independent, and we aren’t getting any younger! This commitment opened doors that led us to the Sheridan House Inn. We are blessed to be here and thrilled to call this our home. We want nothing more than to pass these blessings on in everything we do here, every decision we make and every guest who comes through our doors. We welcome all and hope that you enter as our guest but leave as our friend. We are truly touched by such wonderful guests, and our returning Loyal Guests have made this lifestyle even better as we get to know them more each time they arrive.
We have 2 children, both married, and in 2021 we were excited to join the grandparent club with the birth of Jaxson. We are fortunate they live in the Phoenix area and we get to see them when we are able.
We continue to come up with new services and improvements at the inn, all with the intent of making your stay more enjoyable, your trip planning easier, and to do whatever we can to give you an experience you will remember forever. We believe this is the perfect place to refresh the soul, rekindle a relationship, and to see some of the earth’s greatest treasures while being pampered. We look forward to meeting YOU and other travelers from throughout the world, as we have made the Sheridan House Inn our own. “A journey of a thousand miles starts with a single step” – Lao Tzu. Our single step brought us to this place, and we hope it does for you, too. We look forward to meeting you.
Jesse James – Official Greeter
Every inn needs an ambassador, and here to greet you is Jesse James, a collie who was born in 2020 and continues in our previous collie’s footsteps and legacy. Jesse is still learning how to be an inn-dog, and sometimes just gets too excited to be in the public areas, but he may be around during check-in and check-out times in the common areas or out on the drive way during the day. He naps during breakfast, dinner, and is not allowed in any of the guest rooms. If you would rather not have him in public areas while you are our guest, just let us know.
We still miss our Cody the Collie, a gentle soul who loved every guest and was equally loved by every guest. He left us much too soon in February of 2020 from lymphoma. We have made a little montage of his much too short life, which you can view: Cody’s life in pictures .
Kascyanna Lowe - Co-Manager of Housekeeping and Dining Operations
Kascyanna (Kasi) graduated from Williams High School in 2018 and will be getting a degree in the spring of 2022 from Coconino Community College in Flagstaff, majoring in American Sign Language. She started with us in June of 2018 and we keep adding to her responsibilities, as she has such a wonderful work ethic and energy – none of us knows how she gets so much done, but we love her for it. You’ll often see her smiling face at breakfast but she also manages our weekend staff and does whatever needs doing. She recently developed our Fun and Games Team Sheridan Rewards Program. She also works the Polar Express during the holidays. When not in school or working, she can be found volunteering, exercising, traveling, hanging with friends or spending time with her family.
Sarah Gutierrez - Co-Manager of Housekeeping and Dining Operations
Sarah moved from California to Williams in 2020 with her husband and two grade school age children. Not one to ever sit still, we are thrilled that she wanted to make a difference and joined our team in March of 2021. She is here most week days when the kids are in school or recreation programs in the summer. Sarah has boundless energy and a contagious enthusiasm for everything she does here to keep this place sparkling clean and organized. There isn’t anything she isn’t willing to tackle, and she does it with excellence. Family is so important to Sarah, and when she isn’t here, she is with extended family, entertaining them locally, camping in their motor home, driving to California, or while boating on the Colorado River. She is always on the go and her family stories are very entertaining.
Michelle Mackay – Innkeeper's Assistant
Michelle lives in Williams with her husband and family. She is a mother of 4 daughters who keep her very busy, grandmother of 5 boys, and is devoted to her family. They are as devoted to her, and we can see why. We’ve never met anyone so positive and full of life – it’s contagious as everyone loves being around her. Michelle has been with the Sheridan House Inn since 2016, and we are grateful she chose to stay on and be so valuable to the operations of the inn. She has cut back from her full-time role and now works behind-the-scenes baking and doing a variety of activities to help the inn and our guests. She is here a couple of mornings a week.
Tricia Clark – Breakfast/Dinner Assistant and Housekeeper
Tricia is the mother of 2 young adult daughters and has lived in the Williams area for many years. She became a doting Grandmother in 2021. She joined our team in February of 2019 after having been a cook at the Williams Senior Center and having worked in the cafeteria in the schools. You’ll find her here taking care of guest rooms and helping with both breakfasts and dinners. Tricia is starting her own business, offering a wellness service to her clients, when not here working. She loves to volunteer her time helping at church events or spending time with her family.
Ariana Rodriguez - Breakfast Assistant & Housekeeper
Ariana is a junior at Williams High School and plans to go to college after graduating. You’ll see her during breakfast, then sprucing up the property grounds, and cleaning guest rooms. She is a great asset on our busy weekends, having come on board in July of 2020. When she isn’t here or in school, she enjoys time with friends and her large extended family.
Brandalyn Mcmenamin – Dinner Assistant and Housekeeper
Brandalyn will be graduating from Williams High School in 2022 and is excited to head to UNLV in the fall to pursue a career in social work. She is one of those rare teens who likes things clean, and you’ll see her here with us on dinner nights and the weekends. She joined our team in May of 2019.
Leilahni Mackay - Breakfast Assistant and Housekeeper
Leilahni is a sophomore at Williams High School, and is a very busy teen. She is nearly always playing one of many sports, cheerleading or managing one of the school teams. She works mostly on Sundays and in the summer. She started with us in May of 2020 and we are happy to see her lovely smile and sweet personality whenever she is available.
Mikaela Palm - Breakfast Assistant and Housekeeping
Mikaela joined Team Sheridan in March of 2022 and has quickly become a valued member, enjoying making memories for our guests. She works breakfast and then can be found making our guest rooms sparkling many days a week. She lives in Flagstaff and is a student at NAU, with a goal to become a park ranger.
Christina Meyer - Breakfast Assistant and Housekeeping
Christina also joined our team in March of 2022, desiring to put her energy to good use. She works here before heading to her full-time position at the Grand Canyon Wine Co. where she also interacts with many of our guests. She lives in Williams with her husband and 2 teen/young adult children.